Frequently Asked Questions

What is your company all about? A: Hey there! We're all about bringing awesome stuff to your doorstep. Whether you're looking for gadgets, gizmos, or quirky gifts, we've got you covered!

How can I place an order? A: Easy peasy! Just browse through our website, pick out the stuff you fancy, and hit that magical "Add to Cart" button. Once you're satisfied with your selection, proceed to checkout, and voila! Your order is on its way to being processed.

What payment methods do you accept? A: We like to keep things flexible. You can pay using all major credit cards, PayPal, or even good ol' fashioned bank transfers.

Do you ship internationally? A: You betcha! Whether you're chilling in California or sipping tea in Tokyo, we'll get your goodies to you. International shipping fees may apply, though, so keep that in mind.

How long will it take for my order to arrive? A: Ah, the million-dollar question! Shipping times can vary depending on your location and the shipping method you choose. Generally, though, we aim to get your goodies to you within a few days to a couple of weeks.

What's your return policy? A: We get it – sometimes things just don't work out. If you're not totally thrilled with your purchase, no worries! Just shoot us a message within 30 days of receiving your order, and we'll sort you out with a refund or exchange. Easy peasy, lemon squeezy!

What if my order arrives damaged or incomplete? A: Oh no, that's a bummer! If your goodies arrive in anything less than perfect condition or if something's missing, just give us a shout, and we'll make it right. Your satisfaction is our top priority!

Our support team is working 7 days a week to handle any requests. Please contact us by using the form below or reach us at viralight.help@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note the customer shall bear the shipping costs of the product to the warehouses unless the product is damaged or doesn't meet the description.

Unfortunately, we cannot accept returns on sale items or gift cards

Refund & Returns

To start a return, you can contact us at support@YOURSTORENAME.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@YOURSTORENAME.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia and in the USA.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Vira  is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time is 10-15 days.

• This doesn’t include our 1-3 day processing time.
• All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at support@Vira.com and we will do our best to help you out.

             

Welcome to Vira book light, where reading meets illumination in the most elegant way possible!

At Vira, we're passionate about enhancing your reading experience with our high-profile book lights. We understand the importance of indulging in a good book, whether it's a thrilling novel transporting you to far-off lands or a scholarly text guiding you through the depths of knowledge. That's why we've dedicated ourselves to crafting book lights that not only provide optimal lighting but also add a touch of sophistication to your reading nook.

Our book lights aren't just accessories; they're companions on your literary journey. Designed with meticulous attention to detail, our lights boast sleek designs and premium materials that complement any aesthetic. Whether you prefer the classic charm of brass or the modern allure of brushed aluminum, we have a style to suit every taste.

But our commitment to excellence doesn't stop at aesthetics. We understand the importance of versatility and functionality when it comes to reading accessories. That's why our book lights feature adjustable brightness levels and flexible arms, allowing you to customize your lighting experience to suit your needs perfectly. Whether you're snuggled up in bed with a novel or poring over a textbook at your desk, our lights provide the ideal illumination for any situation.

At Vira, we believe that every reading experience should be an unforgettable one. That's why we're dedicated to providing not just products, but solutions that enhance every aspect of your literary journey. Join us, and let our high-profile book lights illuminate your path to a world of endless wonder and imagination.